Refund policy

  1. If no special refund terms agreed between the Buyer and Vendor during the sale, the following standard refund terms are applicable – The Vendor offers 7 days of return and refund as Store Credit policy from purchase date for the Items bought from Vendor Stock.  
    Restriction may apply to certain cases as described in the below returns policy.  
  • Buyer to produce a valid invoice / purchase proof to return any item supplied. Products will be reviewed for any damages / usage condition and return can be approved / rejected. If approved based on returns conditions, then buyer refund will be processed, and a credit (after deduction the pickup / delivery charges, any bank / credit card fee) will be applied to buyer and a store credit will be issued. 
  • If vendor to collect the items back, delivery charges will be deducted from the refund for the initial delivery and recollection charges as per the manpower required. Alternatively customer can deliver the goods to the vendor warehouse for refund evaluation. 
  • Any item that is returned and not in its original condition, is damaged or missing parts for reasons not due to vendor error is not eligible for a refund. It’s sole vendors decision whether to take the refund / reject the refund request / offer partial refund after deducting delivery, bank, credit card charges. 
  • Only regular priced items may be refunded, sale items / Campaign editions and promotion items (discounts, giveaways etc.) cannot be refunded. 

 

Order Cancellations  

Once the buyer confirms the order specifications and paid the advance payment / invoice payment, the following cancellation terms are applied –  
• Within 7 days – cancellation fee is limited to the bank and credit card fee, refund amount will be provided as store credit and the value will be NET amount after deducting bank / credit card fee paid on the invoice amount.  

  • Within 7 to 15 days – 15% of the value of the order will be charged as cancellation fee from the invoice value in addition to the deduction of any bank / credit card fee paid. The NET amount will be calculated and issued as store credit.
    • After 15 days – no cancellation is possible and no refund is guaranteed.